Because each garment is custom-made to your measurements, we don’t offer standard returns. However, we’re committed to your satisfaction:
Eligible Returns:
● If your item arrives substantially different from what you ordered (e.g., incorrect color, design, or sizing beyond acceptable tolerance) or is severely damaged on arrival, we’ll offer a full refund in the form of store credit.
Alteration Credit:
● If your garment needs minor alterations, we offer store credit up to 100 of your local currency to assist with local tailoring. Proof of receipt or invoice is required.
Conditions:
● Requests must be submitted within 14 days of delivery.
● Items must be unworn, unwashed, and in original condition (excluding fit issues).
Submit requests via our Returns Portal or email support with photos and a brief description.